Allows For Strategic Sales Planning
Take the next step in your business development. Where in-house staffing levels and talents are geared to the current needs of the business, taking sales to a new level or into new markets requires resources that may not be immediately available. By engaging a telemarketing professional, plans to increase sales this quarter or year can be advanced immediately.
Accelerate Results
Working with a professional telemarketer will accelerate results, as naturally we are more efficient than the less experienced worker. Our telemarketers combine the ability to work steadily through the list, resolving changed contact details quickly, dealing with contacts who were having a difficult day before our call and remaining alert for the information, leads and opportunities that you are seeking.
Account Management and Reporting
We make sure your investment is being wisely spent by our on-going attention to your contacts list. Reports are supplied detailing sectors on the database yielding the highest response rates, level of telemarketing activity and our results for you. We maintain a grip on the project by regular informal contact with you, conferences with both the telemarketer and account manager, as well as periodic face to face meetings to discuss the way forward.
In short we manage the telemarketing, presenting you with a summary, whilst you continue to manage the business.
Makes Your Company Seem Bigger
Many successful smaller operations benefit by fielding a professional telemarketer to be the first point of contact with a prospective client. This has the effect of creating a "team" around you, which creates a positive image for your business.
Preserves Time For Specialist Skills
Over the years our professional, technical and creative clients often tell us that they know what they would like to achieve but they just don't fancy diverting time from their own roles to make that first call. We respect that, we all have our strengths and ours is calling your next new client.
No Office Space Required
We work discreetly from our own locations, so we don't clutter your office up or drink your coffee! However, in keeping with the presentation of a streamlined service to you, we can work using your domain identity, send an immediate email after calling, patch urgent calls straight through to you or the bookings team, and log in to your CRM.
Cost Effective
Flexibility of service means that you can advance plans quickly at key times of the year whilst remaining on tickover - or less - at other times, thereby maximising on the available budget.
Client Feedback
I have contracted Pinagli Telemarketing to complete several customer service surveys for one of my most important clients. Jacquie and her team have always been totally professional and reliable - even making suggestions on how to improve the surveys, rather than just taking an easy option.
I used Pinagli for several telesales project and found their approach excellent. The detailed briefing process made sure the operative had really good knowledge of my product and customers, and could do the best job for me. The call reporting was always spot on, and informative - and at the frequency I wanted - and the projects they worked on all made money, which is, after all, the thing that matters the most!
The service has been reliable and professional and the individuals in the team reflect the high standards that you clearly set.
Jacquie's grasp of what we were trying to do was refreshing. She came up with a marketing concept that was very tailored, flexible and cost effective. Her team were very professional and booked appointments for us to go and close through a diary management system. Without a doubt this added value to our business. I have no hesitation in recommending Jacquie and her team who have proved to be very reliable, honest and hard working business partners making our business their business.
The appointments secured have been exactly what we were looking to achieve - Decision makers at a Senior Level. The support to the tele-marketing by way of communication of appointments, performance reporting and maintenance of our database have also been first class. We now have a great database for the future as well.
Our telemarketer brought energy and enthusiasm to the task and provided detailed feedback on each call, which greatly assisted us in making informed decisions about our future focus and marketing. They very quickly became key members of my marketing team and I would not hesitate to bring them back on board.
We've been very happy with the service we've received from Pinagli, they opened doors for us and created opportunities. The Telemarketers we worked with were able to effectively communicate with senior people, and our campaign was well managed.
For a long time we were hesitant to use telemarketing to reach new clients, but we're delighted that we dipped our toe in with Pinagli. The team immediately understood our needs and our ethos and delivered a campaign that exceeded our expectations. They have helped us reach businesses we would never normally reach and their professional, non-pushy manner has led to great client relationships. We are so pleased with the difference Pinagli has made to our business.
Pinagli Telemarketing are specifically engaged to work with the sales department, to gain leads and make appointments with corporates and the SME market, the end objective being to help build membership. They also assist in inviting key guests to specific events throughout the year. They have been a supplier to us since 2001 and myself and the team have found them to be hard-working, honest, and effective. I have no hesitation in recommending their services.